What our clients say

We are very proud of our excellent relationship with our clients, below are some of their comments.

Tate have been using iBase products since 1999 to import and manage our three main collections of images: Collections, Conservation and ImageNet. Between them they hold our accessioned and un-accessioned works, images of conservation work carried out, artist portraits, learning events, installation shots, architectural photography, etc. The iBase team provide an excellent support service. This has been our experience of iBase during the past twenty years! Tate and iBase has worked together successfully to develop and implement numerous projects. All iBase staff are friendly and very helpful; they respond promptly to any issues we raise and investigate and resolve them as quickly as possible. We appreciate that issues raised by us are logged by you immediately and there is always a follow up to check that the problem is resolved before the call is closed. It's helpful to know that we can call on you for support throughout this ongoing difficult Covid-19 situation. It's not easy for any of us, so thanks for giving us that reassurance. You’ve been super clear about what iBase does for Tate and the levels / routes of support available etc… It always feels easy to approach you with any issues or queries. Most of these are always solved really quickly, but if there is any delay we’re always kept updated with progress and a ‘holding message’ so it doesn’t ever feel like we’re left hanging.

Tate Photography Department

The iBase customer service is outstanding. Being in the US we do have to adjust for the time difference, but the staff always get back to us in a timely manner and solves any situation we have quickly. We highly recommend this company and look forward to the continued partnership with them.

ABC Supply Advertising

The service we receive from the iBase support team in maintaining and developing our image management system and website is effective and responsive. Their friendly and helpful approach to problem solving is very much appreciated.

London Metropolitan Archives (City of London)

iBase have been providing Liberty with an excellent archive database system and service for many years. From initial concept through to design, implementation and troubleshooting, staff at iBase understood our needs and provided the right solutions with quick and efficient responses. We're very happy with the support iBase provides - you are always there whenever we need you and reply to our queries very fast indeed.

Liberty of London

World Rugby has been using the iBase system for several years to store and manage our extensive images collection. During this period iBase staff have been extremely responsive in dealing with our varying requests and queries and always helpful and friendly to deal with whilst ensuring the system delivers all of our needs.

World Rugby Brand and Events

iBase has simplified our entire workflow, this is a huge win for our live production and archive teams.

Minnesota Public Radio

iBase have been great to work with, they are especially understanding when it comes to accommodating complex DAM issues that arise within the cultural heritage sector.

National Museums of Wales

We're always very impressed with the helpful, friendly and fast support received from the iBase support services. The team have been very patient and supportive whenever we have made a transition to an upgraded system. The iBase software is a complex but user-friendly tool which allows us to manage our library image collections and display it effectively to a global audience online.

Edinburgh City Libraries

We have been using the iBase Digital Asset Management on-premise system since 2012 and have rarely had to contact support – the software just works! The support team is friendly, efficient and pro-active - advising us of upcoming enhancements and ensuring our system is operating at peak efficiency.

Mission Australia

After an 18 month worldwide search to find a suitable Digital Asset Management solution that would enable NHNZ MOVING IMAGES to take our vast archive of stock footage online we found iBase. Taking their standard platform we worked closely with their development team to tailor the system to our very specific needs. This included migrating over 200,000 text records from a legacy system to iBase, and taking the records online and linking them with newly made video clips. The iBase team is professional, expert and diligent, and comes highly recommended.

NHNZ Moving Images

iBase offers SDSU Library and Information Access great value for our investment. We were able to customize both the metadata and interface to an unprecedented degree when compared to other software vendors. In addition, the digital asset management system handles high traffic loads and performs solidly. Best of all, the customer support is unparalleled, even though we are separated by many time zones. The iBase team is efficient, knowledgeable and friendly. In short, iBase delivers.

San Diego State University

We have been very pleased with the professional and courteous staff at iBase Media Services for ten years. After working closely with us at the outset to provide us with the correct asset management system for our operation, they've remained steadily close at hand when we need them. I can always count on swift replies and action from their support professionals whenever I need them and I would highly recommend their services.

Woods Hole Oceanographic Institute

iBase’s support is consistently fast and helpful. Their digital asset management software has enabled us to share our collection with people all around the world.

Aberdeen City Libraries

The iBase development and support team have done an amazing job of producing a customized asset management/publishing system that is flexible and powerful enough to deal with the complexity of an online catalogue raisonne. They have consistently met tight deadlines and responded quickly and effectively. They are a pleasure to work with and their customer support has been fabulous.

Paul Mellon Centre

Using iBase to run a huge photo archive, it gives us great confidence and reassurance to know that help is always just a phone call or an email away. Early on a Monday morning or in the final few minutes of a fraught Friday, the staff at iBase have the knowledge, capability and communication skills needed to steer us away from the depths of disaster.

Bradford Museums and Galleries

The iBase team did an excellent job of implementing our custom requirements.

Architectural Association, School of Architecture

The iBase e-commerce solution enables us to sell our collection of 10,000 images to the public.

Leicestershire County Council

We are customer for iBase since 2010 starting with their Quartet solution and then migrating to the Trinity one. We are quite happy with the stability of the platform and its features but most of it is the reactivity of the support Team which has always been very quick to solve any problem encountered. We never faced any down time for all these years. Good solution for good price.

Helen of Troy EMEA

With already more than 8,000 images uploaded and available to logged-in users, the image library has become a valuable asset to administrative and academic staff.

University of Westminster

It's a pleasure to work with iBase. Their customer support is exceptional - a hard thing to come by these days!

National Gallery of Ireland

The iBase Support team provide superb service and helped us meet our tight deadline.

Rhondda Cynon Taf County Council

iBase support team have always impressed us with their swift response and approachable attitude.

Glasgow City Libraries

A shout out to iBase Support who have been patient in answering my questions after our update and seamless migration was rolled out. They are obviously expert and able to answer my questions quickly. You’ve got super stars there. Therefore as you will have gathered, we are happy clients. We appreciate the support and all at iBase are a pleasure to deal with.

IHS Markit

iBase software is well equipped with all of the features that we might need from a DAMS. The support services from iBase have been fantastic. The training session was very comprehensive and I have been able to raise any questions and queries since then via email. I have always received quick replies, and all problems have been resolved within a few days, with clear communication throughout. I cannot fault the support services offered!

Instruct ERIC

We have been very pleased with our choice of iBase to make our archive available and searchable. It has been reliable, with very little down-time, and when problems have arisen the help desk has done its job well. It has been good to deal with a friendly, local, firm.

Addingham Civic Society

My overall impression of iBase and your support service is that you have always gone “above and Beyond” with all aspects of your setup and support and always in a timely manner. I have absolutely no complaints about the product and services you offer and I can’t think of any improvements I would want you to make. It has been a pleasure doing business with you over the years. iBase has been a valuable tool.

Heriot-Watt University