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Support

iBase Media Services support for all iBase products including media asset management, digital imaging systems and picture libraries - is offered with a service level agreement (SLA) or in response to ad-hoc requests. An SLA is typically renewable at intervals of 1 year and offers the benefits of:

  • A standard response target of 4 working hours maximum.
  • Automatic escalation of reports of a more serious nature, and the fastest possible response.
  • Preventative support services.
  • Free software revision updates and heavily discounted version upgrades.
  • Regular contact from iBase.
  • Priority response to reports.
  • Automatic notification of matters of interest.
  • 24/7/365 support if required, contact us for details.

Giada Gelli, Librarian at National Gallery of Ireland - It's a pleasure to work with iBase. Their customer support is exceptional - a hard thing to come by these days!

Contacting iBase for support

Emails to iBase support

Send emails to support@ibase.com

Telephone - customers in the UK, Europe and Middle East

+44 (0)1943 60 36 36 between 09:00 and 17:30 UK time Monday - Friday (excluding English bank holidays).

Telephone - customers in the United States of America

+44 (0)1943 60 36 36 between 09:00 and 17:30 UK time Monday - Friday (excluding English bank holidays).

Extended U.K. hours are available for customers in the USA as detailed below. Please contact us for price details.

  • Monday - Friday (excluding English bank holidays) at these times:
  • 09:00 - 17:30 Eastern Standard Time
  • 09:00 - 17:30 Central Standard Time
  • 09:00 - 16:30 Mountain Standard Time
  • 09:00 - 15:30 Pacific Standard Time

Note: All times allow for daylight saving where appropriate.