Service Level Agreement Page

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iBase Media Services support for all iBase products including media asset management, digital imaging systems and picture libraries - is offered with a service level agreement (SLA) or in response to ad-hoc requests. An SLA is typically renewable at intervals of 1 year and offers the benefits of:

  • A standard response target of 4 working hours maximum.
  • Automatic escalation of reports of a more serious nature, and the fastest possible response.
  • Preventative support services.
  • Free software revision updates and heavily discounted version upgrades.
  • Regular contact from iBase.
  • Priority response to reports.
  • Automatic notification of matters of interest.
  • 24/7/365 support if required, contact us for details.