Support and Training
Support
iBase Media Services support - for all iBase products including media asset management, digital imaging systems and picture libraries - is offered with a service level agreement (SLA) or in response to ad-hoc requests. An SLA is typically renewable at intervals of 1 year and offers the benefits of:
- A standard response target of 4 hours maximum.
- Automatic escalation of reports of a more serious nature, and the fastest possible response.
- Preventative support services.
- Free software revision updates and heavily discounted version upgrades.
- Regular contact from iBase.
- Priority response to reports.
- 24/7/365 support if required, contact us for details.
- Automatic notification of matters of interest.
To contact the support desk please click here, or if the matter is urgent and needs an immediate response ring us on
+44 (0) 1943 603636 between 09:00 and 17:30 Monday - Friday (excluding bank holidays).
If you are an existing customer, you can click here to obtain a copy of our service level agreement.
Training
A comprehensive range of training services, at your own location and customised to requirements, are available for all iBase products. For overseas customers - and if more convenient wherever you are - training can also be provided remotely via online access.
Online training is especially useful for administrators' refresher sessions, and for helping new staff to be up and running quickly and easily.
Full contact details
| Post: | iBase Media Services Marsel House Stephenson's Way Ilkley, West Yorkshire LS29 8DD |
| Telephone: | +44 (0) 1943 603636 |
| Sales enquiries: | sales@ibase.com |
| Support enquiries: | support@ibase.com |
News and Events
Her Majesty's Courts Service (HMCS) have chosen iBase Quartet for their internal media asset library. Key requirements included the ability to create a multi-level keyword hierarchy; More
Rhondda Cynon Taff Libraries - Treorchy Library have created a digital image archive using iBase Manager and iBase Net with both Welsh and English language versions. The website allows you to browse by Area, Valley or Town and to seek out specific subjects or themes. More
Edinburgh City Libraries have launched their online image collection at Capital Collections. Here is a BBC news item of the event. Capital Collections has at its foundatation the feature rich browser interface iBase Net. More
University College Dublin now use iBase Quartet for the management of their annual Images of Research Competition. More
Our congratulations to Shetland Museum and Archives on the opening of their splendid new building and major upgrade to the musuem's online archive. More
The marketing department of the National College for School Leadership (NCSL) have selected iBase Net for their internal media asset management system. More
The International Rugby Board (www.irb.com) in Dublin have commissioned iBase Media Services to supply an internal media asset management system. More
A joint project by the Royal Shakespeare Company (RSC) and Shakespeare Birthplace Trust has chosen iBase Manager and iBase Net for a major upgrade to their internal picture library. More
iBase are proud to be associated with Dumfries and Galloway Council's project to create a web accessible archive of their mages related to local history. More
The Royal Horticultural Society (RHS) have significantly enhanced their internal picture library system using iBase Net. More